Rotunda Dealer IDS VCM FAQ
in addition, give an answer to the question "VCM Software Update".
How to get to download the new update VCM JLR software?
About VCM installation and Windows Operation System
Q: My computer drive (C:) is only 6G memory available. Can I install Ford VCM software to the drive (D:)?
A: No, you cannot. IDS software and JLR software need to be installed to Drive (C:) and at least 15G memory available.
Q: When I use VCM V79, a picture appeared prompting me to update VCM and then I update for one hour, never finish.
A: ignore it.
Q: VCM prompt "License is only 2 days left", it suggests me the VCM won't work after 2 days later?
A: Install the license software in the VCM CD, after the License software is installed VCM will go on work.
Q: The VCM and IDS I buy are from two different sellers, can I use them together?
A: No, better use the VCM and its matching IDS from one same seller. Maybe the VCM and IDS version from different sellers is not the same and it is possible to damage the device if they work together.
Q: VCM software includes Ford & Mazda IDS, Jaguar & Land rover (JLR), Can they be installed on the same computer?
A: Better install them on two different computers, we have some customers who tried to install on the same computer, but failed.
Q: Rotunda Dealer IDS VCM fails to communicate, the indicator light is red, is the device broken?
A: There are 3 possible reasons:
1) Make sure the software is installed successfully and License need to install.
2) Well connect the cable between VCM and the car.
3) Check whether the VCM local area connection RTL8150 is connected, whether the packet "sent" and "received" is changing.
Q: I need Spanish VCM, do you have?
A: When the VCM is installed, it is multi-language available to select: English, German, French, Italian, Spanish, Netherlands, Swedish, Danish, Norwegian, Portuguese and Slovak, but after the software is installed, the language can't be changed, unless the software is reinstalled.
Q: When the JLR software of VCM is installed, it needs username and password, how to solve (see the picture)?
A: there are 2 possible reasons: 1) the license is not installed 2) the license is installed, but it still needs username and password, check whether your computer windows system is compatible with JLR software, JLR software requires Windows XP(sp2 or sp3) professional Edition 32-Bit, Computer memory: at least 1GB, CPU: at least 1GHz, Netbooks (ULPC:Ultra low-cost PC) not allowed
Q: I have two questions about Mazda and Jaguar. One: do they need to install License? Two: what is the password calculator written on Ford CD use for?
A: yes, Mazda and Jaguar need install License. The password calculator written on Ford CD is used to calculate Incode when the VCM is used to make key
Q: When Ford VCM is installed, error message displays "Crack failed"
A: Crack fails means license fail. When the license is installed, the anti-virus software should be uninstalled, only after the VCM software is installed can the license run. After you install successfully the VCM IDS software, reboot the computer, then install the license, finally open the VCM software, if the VCM IDS software is opened, the license can't be installed.
Q: I install all the software on the license patch, when I open IDS license file, it can't be used, an error message reading "Windows cannot access the specified device, patch, or file. You may not have the appropriate permissions to access the item".
A: this error suggests that the patch can't work. Since the VCM software isn't compatible with your computer, advice you use Windows XP professional. And when the VCM PATCH runs, the installed VCM software can't be opened.
Q: The VCM programming menu lost, what to solve?
A: Please contact us to send you file "ExtendProgramming" file to reset.
Q: When the VCM is installed, Error "Unable to continue. Contact the Technical Service Hotline. Press X to exit"
A: If you use the Ford VCM (item NO. SP10-B) license to install with the once sold VCM, then you need to reinstall the computer operation system and reinstall the VCM software.
About supported car models and supported function
Q: Can I use Ford VCM to change VIN.
A: yes, Ford VCM supports changing VIN. But it requires you are skilled in changing VIN.
Q: Does Ford VCM support PCM initialization for Mazda RX8 2006?
A: yes, VCM support PCM initialization for Mazda up to 2010.
Q: Is your VCM with VMM?
A: No, our VCM isn't with VMM.
Q: I'm searching device to encode and password pulling cars like the Volkswagen Jetta 2011 and 2012 that saw you which device would sell and what would be the value? And appliance pulls which encrypts the password and the goal generation 6 2013?
A: VCM doesn't support ECU programming; please contact us for remote assistance. When use VCM to read data stream, you are only allowed to choose 1 to 3 options, choose more will lead to the computer freeze up.
Q: When Ford VCM IDS JLR is installed, it prompts to update VCM software.
VCM Software update: VCM has two pieces of CD, one is for IDS software, another one is for JLR software, and they separately update. Once the newest software release, we will announce you the download link or send you CD if needed, please download and setup by following the next update steps:
1). enter IDS (Ford and Mazda),
2). open the folder stored with update software;
3). close IDS software;
4). run IDSPatch.exe in the IDS-License Software;
5). update ok, click exit;
6). Supply power for Ford VCM main head;
7). connect Ford VCM with the computer;
8). open the software, click to update;
9). "update", then click "OK".
VCM IDS update file
1). Convert service to JLR (Jaguar & Land Rover);
2). close JLR software;
3). open the JLR-License Software to run JLR License.EXE
4). update ok, click exit.
VCM Firmware Update:
When you get message to update firmware, click "update" with disconnecting to the network.
VCM supports programming key for FM, when programming keys, it asks incode with outcode, then our customers have to buy an additional Outcode/Incode Calculator to calculate incode as the following picture showed:
After-sales questions and issues: Contact our Customer Service Department. (A customer representative will get back to you).
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